Shipping Policy

Effective Date: March 14, 2025

Welcome to Innovali! We are committed to delivering your orders in a fast, efficient, and secure manner. This Shipping Policy outlines our shipping procedures, including processing times, shipping methods, delivery times, and costs. By placing an order on our website, you agree to the terms and conditions outlined in this policy.

1. Order Processing Time

After you place an order with Innovali, please allow 1-2 business days for processing your order. During this time, we will review your order, verify payment, and prepare your items for shipment. We make every effort to process orders as quickly as possible, but please note that processing times may vary based on product availability, high-demand seasons, or public holidays.

Orders are only processed on business days, which are Monday to Friday (excluding weekends and holidays).

2. Shipping Methods

We offer a variety of shipping methods to meet the needs of our customers. The available options include:

  • Standard Shipping: Our most affordable shipping option, typically delivered within 5-7 business days within the U.S. International orders may take longer depending on the destination.
  • Expedited Shipping: A faster shipping option, typically delivered within 3-5 business days for U.S. orders. International expedited shipping may vary depending on the country.
  • Priority Shipping: Our fastest shipping option, with delivery in 1-3 business days for U.S. orders. International priority shipping may take 3-7 business days.

Innovali partners with reliable carriers, including USPS, FedEx, and UPS, to ensure timely delivery.

3. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. At checkout, you will be provided with the available shipping options and their corresponding costs. Shipping charges are non-refundable unless the items are returned due to an error on our part or if you received damaged goods.

We also offer free shipping on select orders for customers in the United States. Free shipping eligibility will be clearly stated during the checkout process, and it may be subject to a minimum order value.

4. International Shipping

Innovali ships to most countries worldwide. International shipping times may vary depending on your location and the shipping method selected. Please note that customs duties, taxes, or fees may apply to international orders, and these are the responsibility of the customer.

We recommend checking with your local customs office to understand any potential fees or regulations that may apply to your purchase.

5. Shipping Restrictions

Currently, we are unable to ship to P.O. Boxes or APO/FPO addresses. Additionally, some remote locations may experience longer shipping times due to carrier availability. If you have any questions about your specific location, please contact our customer service team for more information.

6. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to track the status of your shipment. You can use this tracking information to monitor the delivery progress directly on the carrier’s website.

Please note that tracking information may take up to 24 hours to become available after shipment.

7. Shipping Delays

While we strive to ensure your order arrives on time, there may be occasional delays due to factors beyond our control, such as weather, natural disasters, shipping carrier delays, or customs processing. Innovali is not responsible for delays caused by third-party carriers or customs.

If there is a significant delay in the delivery of your order, please contact us, and we will do our best to assist you.

8. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately. Innovali will assist you in filing a claim with the shipping carrier and ensure that you receive a replacement or refund for damaged or lost items, in accordance with our Refund and Return Policy.

To ensure prompt resolution, please provide us with your order number and details of the issue. We may also request photos of the damaged items for documentation purposes.

9. Delivery Addresses

It is your responsibility to provide an accurate and complete delivery address at checkout. Innovali is not responsible for orders shipped to incorrect or incomplete addresses. Please double-check your shipping details before confirming your order.

If you realize that there is an error in your shipping address after placing your order, please contact us immediately at info@innovali.xyz. If the order has not been shipped, we will do our best to update the address. However, we cannot guarantee changes once the order is in transit.

10. Order Cancellations

Once your order has been processed and shipped, it cannot be canceled. If you wish to cancel an order before it is shipped, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request.

11. Shipping Terms and Conditions

By placing an order with Innovali, you agree to the shipping terms outlined in this policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page with the updated Effective Date.

If you have any questions regarding shipping, or if you need further assistance, please feel free to contact us using the information below.

12. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us:

Thank you for choosing Innovali! We strive to ensure that your shopping experience is enjoyable, secure, and seamless from start to finish. We look forward to delivering the finest jewelry to you.