Sales Policy

Effective Date: March 14, 2025

At Innovali, we are committed to providing our customers with high-quality jewelry and an exceptional shopping experience. Please read our Sales Policy to understand how we operate, including information on ordering, pricing, payment methods, shipping, and customer service.

1. Ordering

When you place an order with Innovali, you are entering into a contract with us. Once your order is successfully placed, you will receive an email confirmation with the details of your purchase. Please ensure that all information provided is accurate before submitting your order, as we are not responsible for any issues arising from incorrect details.

2. Pricing

All prices on our website are listed in USD and include any applicable taxes. Prices may be subject to change without notice. However, you will be charged the price displayed at the time your order is confirmed.

3. Payment Methods

We accept the following payment methods for online orders:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay

Your payment will be processed securely using industry-standard encryption. Innovali does not store your payment information.

4. Order Processing and Shipping

Once your order is placed, we will process it as quickly as possible. Our typical processing time is 1-2 business days, excluding weekends and holidays. Shipping times may vary depending on your location. We offer several shipping options:

  • Standard Shipping: Delivery in 5-7 business days (for US orders)
  • Expedited Shipping: Delivery in 2-3 business days (for US orders)
  • International Shipping: Delivery times vary based on destination

Shipping costs are calculated at checkout based on the shipping method and destination.

5. Shipping Costs and Delivery

Shipping charges are calculated during checkout based on your location and the shipping method you select. Innovali offers free standard shipping on orders over $100 within the United States. For international orders, shipping costs will be calculated based on the destination and weight of the package.

Innovali is not responsible for delays caused by customs or international shipping carriers.

6. Sales Tax

Sales tax is applied based on your shipping address and local tax regulations. The applicable tax will be calculated during the checkout process and added to your total order amount.

7. Order Modifications and Cancellations

Once an order is confirmed, we are unable to modify or cancel it unless it has not yet been processed. If you wish to modify or cancel your order, please contact our customer service team immediately at info@innovali.xyz. We will do our best to accommodate your request if the order has not yet been processed for shipment.

8. Returns and Exchanges

We want you to be completely satisfied with your purchase. Please review our Refund and Return Policy for full details on how to return or exchange your items.

  • Returns are accepted within 30 days of purchase.
  • Custom and personalized items are not eligible for return or exchange unless defective.

9. Customer Service

We are dedicated to providing outstanding customer service. If you have any questions or concerns regarding your order, please contact our customer service team. Our team is available to assist you with:

  • Product inquiries
  • Order status and tracking
  • Shipping information
  • Returns and exchanges

You can reach us via the following methods:

  • Email: info@innovali.xyz
  • Phone: 806-555-1524
  • Address: 122 Charmaine Lane, Amarillo, Texas, United States

10. Privacy and Security

We take your privacy seriously. Your personal and payment information is protected by industry-standard encryption. For more information, please review our Privacy Policy to understand how we collect and use your data.

11. Changes to Sales Policy

Innovali reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any changes.

12. Compliance with Google AdSense

We comply with all AdSense program policies, ensuring that our website adheres to Google’s guidelines for online advertising. We do not engage in misleading practices or use deceptive tactics to promote our products. All advertising and promotional content on our website is clear and transparent.

Contact Us

If you have any questions about our Sales Policy or need assistance with an order, please feel free to contact us:

Thank you for shopping with Innovali. We appreciate your business and are here to ensure that you have an excellent shopping experience.