Refund and Return Policy

Effective Date: March 14, 2025

At Innovali, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a clear and straightforward return and refund policy. Please read the following terms carefully.

1. Eligibility for Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must meet the following conditions:

  • The jewelry must be unused, unworn, and in its original condition.
  • The item must be in its original packaging, including any tags or certificates that were included.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Contact our customer support team at info@innovali.xyz or call 806-555-1524 to request a return authorization.
  • We will provide you with a return shipping label (if applicable) and instructions on how to send the item back to us.
  • Please ensure that the item is securely packed to prevent damage during transit.

3. Refund Process

Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note the following:

  • Refunds are processed within 5-7 business days after the return has been received and inspected.
  • Shipping fees are non-refundable unless the return is due to a defective item or an error on our part.

4. Non-Returnable Items

Certain items are non-returnable, including:

  • Custom jewelry or personalized pieces that have been made specifically for you.
  • Sale items that were marked as final sale at the time of purchase.

Please double-check the product details before purchasing to ensure that the item is not non-returnable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@innovali.xyz or call 806-555-1524. We will arrange for a return or exchange at no additional cost to you.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the same process as a return and place a new order for the item you wish to receive. Exchanges are subject to availability.

7. Shipping Costs for Returns

The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., sending the wrong item or a defective product). We recommend using a tracked shipping service for returns to ensure the item reaches us safely.

8. Contact Information

If you have any questions regarding our Refund and Return Policy, please feel free to contact us:

Thank you for shopping with Innovali. We are committed to providing excellent products and service, and we appreciate your trust in us.